If you’re experiencing an issue with your 528i System or 528i Mobile App, we’re here to help.

Submit the form below and our Technical Support Team will review your request and respond with follow-up questions, guidance, or troubleshooting steps within 3 business days.

Many questions can simply be answered with our FAQ's or in the User Manual.

Before submitting your Technical Support Request

We want to help you resolve your issue as quickly as possible. If your device displayed an error code, please make note of the code and refer to Section 9 (pg 40) of the User Manual for the recommended troubleshooting steps.

If the issue continues, complete the form below with as much detail as possible. The information you provide will help our Technical Support team evaluate the issue and determine the appropriate next steps.

Contact information